More information

Troubleshooting

Error messages

Session has timed out from extended inactivity. A new session must be started to use this application by closing this browser and reopening.

The web application will time out if you do not interact with it for 60 minutes. To continue, either close and reopen the browser at this application, or completely refresh the browser window. Pressing the Ctrl key while also pressing the F5 key will refresh most browsers. Or, click in the address bar and click Go or press Enter.

An unhandled exception has occurred: There was an error in the callback.

The web application may have timed out. Try holding the Control key (Ctrl) down and clicking the browser's Refresh button to restart the web application. If the error continues, please report the problem to the website administrator.

Application Error - Page_Error - serverObject

In this case, the normal web page does not appear, just this error message. A number of problems may be causing this error. The server may have too many users. In this case, wait a few minutes and try the website again. Or the server may be down. If the problem persists, contact the website administrator.

Application Error - Page_Error - Error HRESULT E_FAIL has been returned from a call to a COM component.

In this case, the normal web page does not appear, just this error message. The cause may be that one or more of the GIS services that the website uses is not running. Ask the website administrator to check that the services used by the website are running and accessible to the website.